ADVANTAGES OF PARTNERING WITH US
At Mercury Group, our mission extends beyond mere consultancy – we are dedicated to empowering our members with comprehensive solutions and unparalleled support across various facets of operations. Our specialised services encompass a wide spectrum, including but not limited to:
GAMING SERVICES
Mercury offers comprehensive analysis and strategic recommendations to drive your venue’s success. From gaming performance analysis and competitor assessment to venue profiling, product plan recommendations, and finance options, we empower our members to make informed decisions and optimise performance. We translate complex data from multiple jurisdictions into actionable insights, providing clear summaries that enable quick and confident decision-making. Leveraging our extensive data sample and insights, we ensure the integrity of information and deliver customised gaming service recommendations tailored to each venue’s unique profile and customer base.
COMPLIANCE
Mercury Group offers comprehensive compliance assistance to ensure member venues navigate regulatory requirements seamlessly. From VGCCC, Privacy, and Food Safety to Responsible Service Code of Conduct and AML/CTF compliance, our dedicated team provides expert advice, conducts audits, and delivers essential training to uphold industry standards. With services including venue audits, privacy policies, staff training manuals, and self-exclusion advice, we are committed to the responsible and sustainable delivery of gaming, empowering our members to stay ahead of regulatory changes and uphold industry standards.
RECRUITMENT
We offer HR solutions to our members tailored to the industry, from recruitment to training. Our management recruitment service provides confidential assistance throughout the process, specialising in Senior Management and Executive roles. With extensive industry knowledge, we ensure a professional and systematic approach to selection, assisting in preparing position descriptions, and offering recruitment advice.
HOSPITALITY SERVICES
Mercury offers a range of hospitality services including comprehensive management and bookkeeping services to help venues thrive. Management services include day-to-day operations, expertise in gaming and food & beverage, HR advice, compliance, and hospitality management. Bookkeeping services cover payroll, accounts, monthly statements, and bank reconciliations using top software. Additionally, Mercury provides fee-based auxiliary services at discounted rates for members, such as gaming room design, business and marketing plans, competitor analysis, in-venue promotions, and graphic design.
LOYALTY
Mercury Group’s loyalty and marketing solutions aim to boost member engagement, foster customer loyalty, and seize revenue opportunities. We offer our members the opportunity to activate promotions within their venues’ rewards program that provide various benefits and prizes, encouraging increased spending and engagement. We provide comprehensive support to optimise venue performance, including marketing plans, membership analysis, and industry trend insights. With the expertise of loyalty professionals, we offer each venue rewards programs that encompasses data analysis, advertising design, and promotions using loyalty software.
REPAIRS & MAINTENANCE
Mercury Group ensures optimal equipment functionality through reliable repairs and maintenance services. With competitive group pricing and leading SLA contracts, our venues receive top-tier protection. Services include EGM installation, repairs, maintenance, PC and loyalty installation, all backed by a 24/7 help desk and spare parts availability.