Melissa
Marcantonio

Administration & Accounts Team

Melissa Marcantonio is an experienced administration and payroll professional with a strong background in customer service, executive support and regulated service environments. She brings a detail-focused and people-centred approach to her role, supporting both internal teams and member venues through accurate administration and dependable payroll processes.

Prior to joining Mercury Group Victoria, Melissa worked as a Personal Assistant and Customer Service professional for a major Australian packaging manufacturer, before moving into the health sector as a Client Services Officer with Mercy Health in Residential Aged Care. These roles developed her strong organisational skills, discretion and ability to manage sensitive information within highly regulated environments.

At Mercury, Melissa has become a valued member of the Administration & Accounts Team, providing consistent support across payroll and general administration. Her experience across corporate, health and hospitality-aligned environments allows her to adapt effectively to the demands of the gaming and club sector.

Key Skills / Areas of Specialty:

• Payroll processing and employee administration
• General administration and office support
• Customer service and stakeholder engagement
• Attention to detail and confidentiality
• Process support within regulated environments

Notable Achievements / Projects:

• Seven years of service with Mercury Group Victoria, contributing to stable and accurate payroll and administration functions.
• Successfully transitioned skills from corporate manufacturing and health sectors into the gaming and hospitality environment.

Years of Experience in the Industry:

7 years with Mercury Group Victoria, with broader experience across administration, customer service and regulated industries.